Terms of Service

These Terms of Service ("Terms") govern your use of the AlphaSync platform, website and applications (the "Platform"), operated by Vianmax Techno Ventures Private Limited ("Vianmax", "we", "us"). By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1. What AlphaSync is — and is not

AlphaSync is a technology platform for market analytics, strategy building, backtesting, paper trading and automated order routing through your own broker. We are not a stock broker, investment adviser, research analyst or portfolio manager, and we are not registered with SEBI in any such capacity. AI-generated signals and analytics are informational and educational tools; they are not investment advice or recommendations. All investment decisions, including whether to automate them, are yours alone.

2. Eligibility and account

• You must be at least 18 years old and legally capable of contracting under Indian law.
• You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.
• Live trading requires an account with a SEBI-registered broker supported by the Platform, connected via the broker's official API using OAuth. You authorise the Platform to transmit your order instructions to your broker.

3. Algo trading compliance

• Automated orders placed through the Platform are tagged and rate-limited in line with the applicable SEBI and exchange framework for retail algorithmic trading.
• You are responsible for complying with your broker's algo approval requirements and any obligations applicable to you as a user of automated strategies.
• We maintain audit logs of automated activity as required by regulation and may share them with brokers, exchanges or SEBI where legally required.
• You must not use the Platform for market manipulation, front-running, or any activity prohibited by the SEBI Act, PFUTP Regulations or exchange byelaws. We may suspend accounts engaged in suspected abusive trading practices.

4. Subscriptions and billing

• Paid plans are billed in advance (monthly or annually) in INR at the prices published on the pricing page, plus applicable GST.
• You may cancel at any time; access continues until the end of the paid period. Fees for the current period are non-refundable except where required by law or expressly stated.
• We may revise prices with at least 30 days' notice before your next billing cycle.

5. Acceptable use

You agree not to: reverse engineer or copy the Platform; share, resell or redistribute market data or signals; circumvent rate limits or security controls; use another user's account; upload malicious code; or use the Platform where prohibited by law. API access is subject to documented rate limits and fair-use thresholds.

6. Market data and third-party services

Market data is sourced from exchanges and licensed vendors and is provided for your personal use within the Platform. Broker connectivity depends on third-party APIs whose availability, behaviour and terms we do not control.

7. No warranty

The Platform is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or that signals, backtests or analytics will be accurate or profitable. Backtested and simulated results have inherent limitations and do not represent actual trading. Stated performance figures are engineering targets, not guarantees.

8. Limitation of liability

To the maximum extent permitted by law, Vianmax shall not be liable for trading losses, loss of profits, loss of data, or indirect, incidental or consequential damages arising from use of the Platform — including losses caused by order rejection, latency, connectivity failure, broker or exchange outage, data inaccuracy, or the performance of any strategy (whether user-built or AI-assisted). Our aggregate liability for any claim is limited to the subscription fees paid by you in the three (3) months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Indemnity

You agree to indemnify Vianmax against claims arising from your breach of these Terms, your violation of applicable law or regulation, or your trading activity.

10. Intellectual property

The Platform, its software, design, content and trademarks (including "AlphaSync") are owned by Vianmax Techno Ventures Private Limited or its licensors. Strategies you build remain yours; you grant us a licence to host and execute them to provide the service.

11. Suspension and termination

We may suspend or terminate access for breach of these Terms, regulatory requirement, or security risk, with notice where practicable. You may close your account at any time; regulatory audit records are retained as required by law.

12. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory arbitration or consumer protection provisions, courts at Chennai, Tamil Nadu shall have exclusive jurisdiction. Grievances may be raised with our Grievance Officer (contact below); we acknowledge within 48 hours.

13. Changes

We may amend these Terms with notice via email or in-app notification at least 15 days before material changes take effect. Continued use after the effective date constitutes acceptance.